Help & FAQ

Getting Started

How do I create an account?

Click Get Started from any page and fill out the registration form with your name, email, mobile number, country, password, and a few professional details (profession, qualification, organization, department, and designation). All fields are required.

Why can't I log in right after registering?

New accounts are reviewed by an administrator before they can log in. You'll receive an email once your account is approved. If it's rejected, you'll also be notified, along with the reason.

How long does approval usually take?

This depends on your organization's administrator. If it's been an unusually long time, contact us and we can help follow up.

Account & Access

I forgot my password. What do I do?

Currently, password resets are handled by your administrator rather than a self-service "forgot password" flow. Reach out to whoever manages your organization's account, or contact us if you're not sure who that is.

What's the difference between Admin, Staff, and User roles?

Admin accounts can manage all users, approve or reject registrations, and see every questionnaire in the system. Staff and User roles can build and manage their own questionnaires; the distinction between them is defined by your organization's administrator and may carry different access periods.

My account access has an expiry date — what happens when it passes?

Some accounts are granted time-boxed access (for example, a 15 or 30-day trial period set by an admin). Once that period passes, you won't be able to log in until an admin renews or extends your access. Admin accounts never expire.

Building Questionnaires

How many question types are supported?

15+, including short text, paragraph, single choice, multiple choice, dropdown, rating scale, number, date, email, time duration, ranking, matrix (multi-select), and file upload.

Can I organize questions into sections?

Yes. Every questionnaire starts with one section, and you can add as many as you need from the builder sidebar to group related questions together.

Can I preview my questionnaire before publishing it?

Yes — use the Preview button in the builder to see exactly what respondents will see, without it counting as a real submission.

Publishing & Sharing

How do I share my questionnaire with respondents?

Publish it from the builder, then click Copy Link to get a short, shareable link (for example, yoursite.com/public/s.php?c=Ax7Kp2N). Anyone with the link can respond — no login required.

Why isn't my public link working?

Public links only work while a questionnaire's status is Published. If you've unpublished it or it's still a draft, respondents will see a "not available" message.

Can I stop collecting responses without deleting the questionnaire?

Yes — set its status to Closed or unpublish it from the builder. Your existing data stays intact either way.

Responses & Data

Where do I see my responses?

Open the questionnaire in the builder and click Data to see every response in a spreadsheet-style grid, right on the same page.

Can I export my data?

Yes. From the Data view, click Download Excel for a full spreadsheet export of every response. If your questionnaire includes file-upload questions, a Download Files (ZIP) button also appears, bundling every uploaded file into one archive.

Is my response data visible to other users?

No. Each user only sees questionnaires and responses they created. Administrators can see all questionnaires across the platform, consistent with their role in managing the system.

For Admins

How do I approve or reject a registration?

Go to Registrations in the top navigation (visible to admins only) to see every pending request with full applicant details. Approving lets you set their role and access period in the same step; rejecting requires a reason, which is shown to the applicant.

Can I create an account directly, without going through registration?

Yes — use the Users page to create an account directly. Accounts created this way are approved immediately and skip the review queue.

Can I change someone's role or extend their access later?

Yes. On the Users page, click Manage next to any account to change their role or reset their access period at any time.

Troubleshooting

The page looks broken or unstyled.

Try a hard refresh (Ctrl/Cmd+Shift+R). If that doesn't help, clear your browser cache for the site, since most display issues come down to an outdated cached copy of the page.

I'm not receiving email notifications.

Check your spam/junk folder first. If you still don't see anything, this is usually a mail delivery configuration issue on the platform's end — let your administrator know, or contact us.

My file upload isn't working.

Make sure your file is a supported type and under the size limit shown on the upload field. If it still fails, try a different browser or network connection before reaching out to us.

Still Need Help?

If you couldn't find what you're looking for, our Contact Us page has a quick form for questions about pricing, extending access, corporate/institutional purchases, or anything else — we'll get back to you as soon as we can.